Yvette Russell-Minor, Director, Customer Engagement, The Board of Pensions of the Presbyterian Church (U.S.A.)
Yvette Russell is the Director of Customer Engagement at the Board of Pensions of the Presbyterian Church (U.S.A.). Yvette has responsibility for providing guidance to Benefits Plan members and employers. As an agile and passionate leader, Yvette drives the culture and tradition of service at the Board of Pensions. Throughout her 31-year career, Yvette understands “… there’s not one right way to assist a customer. We have to have a deep understanding of the Benefits Plan to meet people where the need is.” Yvette is currently the Chair for the Board of Pensions Diversity, Equality, and Inclusion Leadership Council (DEILC).